Shipping policy

# Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

### 1. Order Processing Time
All orders are processed within **1 to 3 business days** (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

### 2. Shipping Rates & Estimated Delivery Time
We offer reliable international shipping to ensure your package arrives safely. 
* **Standard Shipping:** Estimated delivery time is **7 to 15 business days** for most major countries (including the US, Canada, Europe, and Australia).
* **Free Shipping:** We offer Free Standard Shipping on all orders over $50.

*Please note: Delivery times are estimates and start from the shipping date, not the order date. Delivery can take longer than expected due to customs clearance procedures, severe weather, or peak shopping seasons.*

### 3. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will be active and updated within 48 hours. You can track your package anytime via the tracking link provided in the email.

### 4. Customs, Duties, and Taxes
Please note that our shipping fees do not include local import duties, taxes, or customs fees that may be levied by your country's customs office upon arrival. The recipient is responsible for all customs clearance fees and local taxes if applicable.

### 5. Lost or Damaged Packages
If you receive your order damaged, or if your package is significantly delayed/lost during transit, please contact our customer support team immediately at **[findsdrop@outlook.com]**. We will work with the logistics carrier to investigate and provide a replacement or refund as appropriate.

### 6. Incorrect Address Disclaimer
It is the buyer's responsibility to ensure that the shipping address is entered correctly at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply to reship the item.

If you have any questions about your shipment, feel free to reach out to our dedicated support team at **[support@findsdrop.com]**. We are always here to help!